Return Policy

Return Policy

Return window

You have 7 days from delivery to request a return or exchange — the exact number is configurable from Admin → Settings → General (key return_window_days). After that window the option is no longer available on the order page.

What can be returned

• Most items can be returned for a refund as long as they're unused, in original packaging, and have all tags attached.
• Items flagged "No return — only exchange" on the product page can be exchanged for a different size or colour but not refunded.
• For hygiene reasons, innerwear, swimwear, beauty products, and personalised items are not returnable.

How to start a return

1. Open the delivered order from your My Orders page.
2. Tap Return / Exchange on the line item.
3. Pick a reason. Attach a photo if it's damaged, wrong, or missing parts.
4. Choose your refund method (original payment or wallet) for returns, or pick the new variant for exchanges.
5. Confirm the pickup address. We'll schedule a free courier pickup.

Refund timeline

• Original payment refunds reach your card / UPI in 5–7 working days after pickup is verified.
• Wallet refunds are instant — credited the moment we verify the return, and usable on your next order.

Why a return might be rejected

• The window had closed by the time you raised it.
• The product is marked non-returnable (refund-only block — exchange may still be allowed).
• The photos didn't support the stated reason, or the item shows signs of use.

If your request was rejected and you think it shouldn't have been, raise a support ticket from the Help & support link in the footer.